FAQs - Got a questions? We’ve got answers.
If there's something we missed, click here to send us your question.
Can I bring in my own container?
Absolutely! Any clean, dry and damage free container will make a great vessel for refill. Click here to read our blog post on cleaning your containers for refill.
I'm new to shopping refill. Where do I start?
We suggest using up what you have and once a container is empty, give it a clean (let dry for 24hrs) and head to your nearest refill shop (we hope it's eco+amour!) Our staff is extremely knowledgeable on each product we carry in store (or at one of the kiosk locations) and can help you to select the right product for your family and your home.
What do I need to bring on my first visit?
Grab your clean, dry and damage free containers and lids and a reusable bag - that's it! And, if you don't have any containers ready to go, we always have a selection of pre-loved, sanitized containers available at no cost for our customers - or you can "borrow" one of our e+a mason jars for a small deposit of $1 CAD.
How do you measure the amount of product refilled?
We simply weigh your container when it's empty, and again when it's full. An easy subtraction gives us the weight of the product, which we then multiply by the cost per gram. (So simple right!?)
Are plastic containers ok?
You bet! As long as it closes tightly and is clean, dry and undamaged we'll fill it for you!
What refill products do you sell?
We have a great selection of premium bath, body and home products, and ingredients for DIY available in our refill section. To check out the full list (including prices) please click here.
Can I return purchased items?
All product refills are final sale - so if you're trying something new, we encourage you to only purchase a small amount. If you've purchased a pre-packaged item off the shelf, or online and are not satisfied, we're happy to help rectify the situation on a case by case basis.
Why don't you deliver refill?
We're working on a refill delivery program that supports our businesses goal of being sustainable and affordable. Our pre-packaged refill items are currently sold in glass mason jars (which are heavy and cumbersome to ship). Stay tuned as we work out the details on this one.
What items do your refill kiosks/partners stock?
Each of our refill parters carry the same inventory (so rest assured you'll find the same great e+a essentials lineup at each one!). The essentials include: shampoo, conditioner, body lotion, Castile soap, hand soap, dish soap, laundry soap, creme deodorant, bath salts, sugar scrub, toilet tabs, all-purpose cleaning tabs, and dishwasher tabs. Find the closest eco+amour refill kiosk here.
Do you offer discounts for anyone?
We're happy to be a part of the Healthy Moms discount program, where cardholders save 20% off refill everyday. We also offer seniors and students 15% off every Thursday.
Can I donate my pre-loved containers to the store?
You sure can! We accept only glass containers with rust free lids, or standard mason jars with or without lids. All donated containers must be free of cracks and chips.
What methods of payment do you accept at your Scarborough location?
Cash, credit (Visa, MC, Amex), debit or Apple Pay!
I ordered online - how long does it take to ship?
We usually ship your order within 2-5 business days. Within Canada we use CanadaPost Expedited Shipping – this can up to a week depending on where you are in Canada. Outside of Canada orders can take 1-2 weeks to arrive. If your package arrives in a curious box, or if the packing material doesn't "match" it's because we reuse everything we can (and encourage you to use the box/packing material too!)
Can I drop off my containers and pick them up later?
Sure can! Pop in anytime during store hours with your containers and let us know what you'd like to fill. Leave your number (or email) and we'll let you know as soon as they're ready for pickup (usually same day!)